Privacy Policy
About this policy
The Manor House is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
- you use our website www.obanmanorhouse.com
- you make a booking on our website
- you make enquiries on our website
- you are interested in working with us.
Definition of personal data
Personal data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our website. By providing your personal data, you agree that we can use your personal data in accordance with this policy. Please, ensure that you understand this policy in its entirety and take your time to read it.
What we do
We use the information that we collect from you to improve our products and services and offer a better customer service to our clients. Your feedback is important to us, and we highly appreciate your efforts in taking part in customer service improvement programmes.
The Manor House is offering accommodation, breakfast and dining based in Oban on the South Pier Area, Argyll and Bute, Scotland.
Our registered address is Muir Bàn Limited t/a The Manor House, Gallanach Road, Oban, PA34 4LS, U.K., Register Number SC631501.
How do we collect information from you?
We collect information from you when you:
- make an enquiry for a room or the restaurant
- make a booking for a room or the restaurant
- visit the restaurant (preferences, allergies, etc.)
- contact us through the online contact form
- sign up to marketing emails
What type of information is collected from you?
You will be asked to submit personal information about yourself when you make a booking. We will collect this information so that we can fulfil your booking request and so that you may stay and dine at our venue. The type of information collected is listed below:
When you make a booking
- title
- name
- email address (used for booking confirmation and feedback emails)
- home or work address
- billing information taken for deposits
- credit card information for use in the event of a no-show
- telephone number
- company name
- dietary requests
- marketing preferences (whether you opt-in or opt-out)
When you dine or stay at the Manor House
- marketing responses (where applicable)
- survey responses
- current and past restaurant reservation details
When you access our website
Device information about your computer hardware and software is automatically collected by the Manor House. This information can include:
- device type (e.g. mobile, computer, laptop, tablet)
- cookies
- operating system
- IP address
- browser type
- browser information (e.g. type, language and history)
- domain names
- access times
- settings
- referring website addresses
- other data about your device to provide the services as otherwise described in this policy.
Careers
When you submit your CV:
- personal details
- employment details
- education
- salary history
- other relevant details
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records. info@obanmanorhouse.com.
Location information
If you use our website, we may receive your generic location (such as city or neighbourhood).
How is your information used?
We may use third-party service providers to assist us with the administration of the site or otherwise perform services on our behalf, including payment transaction processing and sending emails. Such third parties may be supplied with, or have access to, your personal information solely to provide services to us or on our behalf.
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails) or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and for the following reasons:
- internal record keeping
- sending you service emails (booking confirmation and post-dining feedback)
- improving our products and services
- sending marketing communications if you have opted in to receive them
- customising our website according to your interests
Who has access to your information?
We will not sell, distribute or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation. We will only share your information with companies if necessary, to deliver services on our behalf. Such companies include service providers (e.g. Welcome Anywhere for the provision of online bookings, HostGator for the hosting of our website and Microsoft for the hosting of our email), third-party payment processors, and other third parties who provide our sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
Third parties whose content appears on our website may use third-party cookies. Please refer to ‘Use of cookies’ for more information on controlling cookies.
You may choose to restrict the collection or use of your personal information at any point. Please refer to the ‘Your choices’ section of this Privacy Policy for details.
How and where do we store data?
We only keep your personal data for as long as we need to, up to a maximum of six years, in order to use it as described in this Privacy Policy, and/or for as long as we have your permission to keep it. Welcome Anywhere and WordPress data is stored securely in data centres managed by InnQuest and HostGator respectively. Booking.com data is stored securely in data centres managed by booking.com.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by emailing us at info@obanmanorhouse.com.
You have the right to request a copy of the personal information that the Manor House holds about you and to have any inaccuracies corrected. Any such requests should be made by email to info@obanmanorhouse.com.
You have the right to withdraw your consent to us using your personal data at any time and to request that we delete it. We do not keep your personal data for any longer than is necessary considering the reason(s) for which it was first collected.
Security
Data security is very important to us, and to protect your data we have taken suitable physical, electronic and managerial procedures to safeguard and secure data collected through our site.
Use of ‘cookies’
Like many other websites, we use cookies. We use them to help personalise your online experience.
A cookie is a text file that is placed on your hard disk by a web page server, which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns and do not identify you as an individual.
We use cookies for the following purposes:
- Performance and analytics: Cookies help us analyse how the services are being accessed and used and enable us to track their performance. For example, we use cookies to determine whether you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding our end users and our site’s performance, such as page views, conversion rates, device information, visitor IP addresses and referral sites.
- Third parties: Third-party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third-party cookie usage is governed by the privacy policy of the third party placing the cookie.
- Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored or used by other websites, and we advise you to check the privacy policies of any such websites before providing any data to them. When you use ‘Share This’ to bookmark and share our products and site, you will be taken to a third-party site. Please note that these third-party sites’ privacy policies govern the collection and use of the information collected on those sites.
What happens if our business changes hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us. In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance nor informed of the changes.
Changes to this statement
The Manor House will occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this statement to be informed of how the Manor House is protecting your information. This policy was last updated in January 2021.
Contact information
The Manor House welcomes your comments regarding this Privacy Policy. If you believe that the Manor House has not adhered to this Privacy Policy, please contact us at info@obanmanorhouse.com. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.
Muir Bàn Limited t/a The Manor House, Oban | Privacy Policy | January 2021